Alexandre Drouin - Computer-use agents in the enterprise: progress and key challenges

Title: Computer-use agents in the enterprise: progress and key challenges

Topic: This talk will review recent progress in applying computer-use agents in enterprise settings, discuss some of our recent contributions (notably to browser-use agents and security evaluation), and discuss key open problems that need to be addressed for such agents to truly achieve strong impact in enterprise settings.

Short bio: Alexandre Drouin leads the Frontier AI Research group at ServiceNow Research and is an Adjunct Professor of Computer Science at Laval University and Mila. His work focuses on machine learning for decision-making in complex, dynamic environments, with emphasis on causal inference, probabilistic time series forecasting, and, more recently, LLM-based agents for automating decisions in these contexts. His recent contributions include benchmarks and frameworks for developing agents with capabilities in browser automation, data analytics, and forecasting, as well as assessing their security and robustness.