How can AI revolutionize how businesses use and interact with software at every level? Today’s emerging computer-using generalist agents offer a glimpse of the future, acting as autonomous operators capable of orchestrating tasks across browsers, desktop applications, and enterprise APIs—whether for customer support, data analytics, or regulatory compliance. In this talk, we share IBM’s broader vision for universal, enterprise-ready AI agents that unify end-to-end workflows, seamlessly adapt to complex digital environments, and operate with minimal specialized programming.We highlight how flexible yet robust frameworks, embedded safety and reliability, and far-reaching business impact come together to enable end-to-end automation that reduces operational costs, enhances human productivity, and unlocks entirely new categories of innovation. We also discuss how these agents fit into IBM’s overarching AI roadmap, ensuring alignment with trustworthiness, scalability, smaller models, and human-machine collaboration.

[Attendees will leave with a holistic understanding of the breakthroughs and the challenges ahead—and why universal generalist agents may represent the next great leap in enterprise AI.]